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Privacy Policy
  Privacy Policy  
 

Encore.com appreciates your joining as our member and providing of your personal or company information. Encore.com knows that you care how your information is used and shared, and we will do so carefully and sensibly. This notice describes our privacy policy.

About Information of Customers Encore.com Gathers

The information we learn from customers helps us continually improve our portal site, to statistically analyze site usage, to improve our contents, product offerings and promotional activities, to customize our Site's contents, layout and service, specifically for you. We also use the information that you provide for the purposes of responding to your requests, improving our services, communicating with you, customizing future shopping for you, and thus to improve your shopping experience at Encore.com.

Here are the types of information we gather.

  • Information You Give Us: When you register as a member, you will be asked to complete a registration form which requires you provide information such as your name, company name, address, phone/fax number, email address and other personal information as well as information about your business. We receive and store any information you enter on our portal site or give us in any other way. For instance, we gather aggregate statistical information about our Site and Users, such as IP addresses, browser software, operating system, pages viewed, number of sessions and so forth.
  • Automatic Information: We receive and store certain types of information whenever you interact with us. For example, we use "cookies," and we obtain certain types of information when your web browser accesses Encore.com.
  • E-mail Communications: We always make use of e-mail to communicate with you including response to your enquiry or question, confirmation to your request, distribution of promotional information, etc.
  • Information from Other Sources: We might receive information about you from other sources and add it to our account information.

About Cookies

  • Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser to enable our systems to recognize your browser and to provide information according to your interest and preference, personalized greetings, and storage of items in your Shopping Cart (if any) between visits.
  • The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the Website of its manufacturer. However, because cookies allow you to take advantage of some of Encore.com's essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart (if available), proceed to Checkout, or use any Encore.com products and services that require you to Sign in.

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Disclose the Information We Receive

Customer information is an important part of our business, and we are not in the business of selling it to others. Nonetheless, we reserve the right to disclose your information We share customer information only as described below.

  • Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
  • Promotional Offers: Sometimes we send offers to selected groups of Encore.com customers on behalf of other businesses. When we do this, we do not give that business your name and address.
  • Business Transfers: As we continue to develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy (unless, of course, the customer consents otherwise). Also, in the unlikely event that Encore.com, or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
  • Protection of Encore.com and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Encore.com, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Also, such disclosure is necessary to identify, contact or bring legal action against someone who may be infringing or threatening to infringe, or who may otherwise be causing injury to or interference with, the title, rights, interests or property of Encore.com, our Users, customers, partners, other web site users or anyone else who could be harmed by such activities. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the terms set forth in this Privacy Policy.
  • With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

Security for the Information About You/Your Company

  • We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. <Is this the security for Encore.com?>
  • It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

About Third-Party Advertisers and Links to Other Web sites

Our site includes third-party advertising and links to other web sites. We do not provide any personally identifiable customer information to these advertisers or third-party web sites.

These third-party web sites and advertisers, or Internet advertising companies working on their behalf, sometimes use technology to send (or "serve") the advertisements that appear on our web site directly to your browser. They automatically receive your IP address when this happens. They may also use cookies, JavaScript, web beacons (also known as action tags or single-pixel gifs), and other technologies to measure the effectiveness of their ads and to personalize advertising content. We do not have access to or control over cookies or other features that they may use, and the information practices of these advertisers and third-party web sites are not covered by this Privacy Policy.

Encore.com also displays targeted advertising based on personal information about users. Although Encore.com does not provide any personal information to advertisers, advertisers (including ad-serving companies) may assume that users who interact with or click on a targeted advertisement meet the targeting criteria used to display the ad

Information You Can Access

Encore.com gives you access to a broad range of information about your account and your interactions with Encore.com for the limited purpose of viewing and, in certain cases, updating that information.

Your Choices

  • As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of Encore.com features
  • You can add or update your information. When you update information, we usually keep a copy of the prior version for our records.
  • If you do not want to receive e-mail or other mail from us, please adjust your Customer Communication Preferences. (If you do not want to receive Conditions of Use and other legal notices from us, such as this Privacy Policy, those notices will still govern your use of Encore.com, and it is your responsibility to review them for changes.)
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  • The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the Web site of its manufacturer. However, because cookies allow you to take advantage of some of Encore.com's essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart (if available), proceed to Checkout, or use any Encore.com products and services that require you to Sign in.
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Parent or Guardian Involvement is Needed for Children to Use Encore.com

Encore.com does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use Encore.com only with the involvement of a parent or guardian.

Conditions of Use, Notices, and Revisions

If you choose to visit Encore.com, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the Hong Kong SAR of Government. If you have any concern about privacy at Encore.com, please contact us with a thorough description, and we will try to resolve it.

Our business changes constantly, and our Privacy Policy and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.